FAQs for Indiangoods.shop – Buy Indian Products Online
We ship to most major countries such as the USA, Canada, UK, Australia, UAE, Saudi Arabia and others. To find out if we are available for your location can be viewed at checkout, when you include your delivery address.
We have 3 shipping methods. Priority shipping 3-5 business days, Express shipping 6-9 business days and Standard shipping 9–12 business days subject to where you are. For more details visit shipping page.
Shipping charges will vary depending on your address, order weight and value. True charges are shown during checkout.
After dispatching your order, we will e-mail and SMS you a tracking number. You can track your order at any point through our website.
Yes, we do offer express and priority shipping for most of the countries. You can choose your preferred shipping at checkout time.
If your package is lost or delayed, please contact our customer support team at help@indiangoods.shop or through our live chat. We will help you track your order and resolve the issue at the earliest.
There are import duties levied in certain nations. This is borne by the buyer. We suggest you refer to local legislation.
We accept all the top credit/debit cards, PayPal, international wallets and ShopPay.
Yes, our website is multi-currency. You will be shown prices automatically in your local currency depending on where you are.
Absolutely. Indiangoods.shop uses SSL encryption and secure payment methods to keep your personal and payment information secure.
We don't accept COD. Payment through online modes should be made for international orders.
You can modify or cancel your order within 12 hours of making it by contacting our support team.
We provide refunds for defective, expired, or mistaken items within 7 days of receiving them. Please reach out to us with photos for prompt resolution.
Contact us via email at help@indiangoods.shop and provide your order number as well as pictures of the product. We will handle it from there and guide you through the return or replacement.
Yes. Once we receive and check the returned item, we will issue the refund to your original payment method within 5 to 7 business days.
Yes, all the products sold on Indiangoods.shop are 100% original and directly sourced from authorized brands.
We conduct strict quality checks and ensure that all food products are sealed, within their expiration date, and kept under conditions as suggested before shipping.
We only work with certified and well-established brands. However, we advise you to confirm the import policy of your country for wellness and herbal products.
Yes! We will do our best to find it for you. Simply email us at help@indiangoods.shop with your request.
Yes, you need to create an account to place an order. By creating an account, you can view order history, save delivery addresses for repeat orders, etc.
Log in to your account and go to the 'My Orders' page to check your order status and history.
You can email us at help@indiangoods.shop, use live chat, or fill out the contact form on our website. You can also contact us at +1 888 424 3221. We are available from 9 AM to 6 PM EST support.
Click on "Forgot Password" on the log-in page and reset it via email using the steps.
Yes! Join our newsletter and enjoy a one-time special 10% discount for your initial purchase.
We're in the process of working on it! Keep coming back to us soon for announcements and special member offers.
Yes, for a few categories like groceries and wellness products, we have a subscribe-and-save option.
We use SSL encryption and secure gateways, and we do not keep your card details. Your privacy is very important to us.
No way. We don't sell or share your personal information to third parties for marketing purposes.
Yes, just enter their address at checkout and choose gift options if available.
Yes, please send an email to help@indiangoods.shop with your bulk order enquiry, and we'll take care of it.