FAQs for Indiangoods.shop – Buy Indian Products Online

1. What countries do you ship to?
We ship to most major countries such as the USA, Canada, UK, Australia, and others. To find out if we are available for your location can be viewed at checkout, when you include your delivery address.
2. How long does international delivery take?
Standard shipping is approximately 7–12 business days subject to where you are. Express shipping is also available at checkout for some locations.
3. How much does shipping cost?
Shipping charges will vary depending on your address, order weight and value. True charges are shown during checkout.
4. How can I track my order?
After dispatching your order, we will e-mail and SMS you a tracking number. You can track your order at any point through our website.
5. Do you offer express or priority shipping?

Yes, we do offer express and priority shipping for most of the countries. You can choose your preferred shipping at checkout time.
6. What should I do if my package is delayed or lost?
If your package is lost or delayed, please contact our customer support team at [email protected] or through our live chat. We will help you track your order and resolve the issue at the earliest.
7. Are there any customs or import duties I need to pay?
There are import duties levied in certain nations. This is borne by the buyer. We suggest you refer to local legislation.
8. What payment methods do you accept?
We accept all the top credit/debit cards, PayPal, international wallets and UPI (for Indian order only).
9. Can I pay in my local currency (USD, CAD, AUD, etc.)?
Yes, our website is multi-currency. You will be shown prices automatically in your local currency depending on where you are.
10. Is it safe to shop and pay on your website?
Absolutely. Indiangoods.shop uses SSL encryption and secure payment methods to keep your personal and payment information secure.
11. Do you offer Cash on Delivery (COD) internationally?
COD is currently available only in India. Payment through online modes should be made for international orders.
12. Can I modify or cancel my order after placing it?
You can modify or cancel your order within 12 hours of making it by contacting our support team.
13. What is your return or exchange policy?
We provide refunds for defective, expired, or mistaken items within 7 days of receiving them. Please reach out to us with photos for prompt resolution.
14. How can I return a damaged or incorrect product?
Contact us via email at [email protected] and provide your order number as well as pictures of the product. We will handle it from there and guide you through the return or replacement.
15. Do you offer refunds for international orders?
Yes. Once we receive and check the returned item, we will issue the refund to your original payment method within 5 to 7 business days.
16. Are your products authentic and sourced from India?
Yes, all the products sold on Indiangoods.shop are 100% original and directly sourced from well-known Indian makers and companies.
17. How do you ensure product quality and freshness (for food items)?
We conduct strict quality checks and ensure that all food products are sealed, within their expiration date, and kept under conditions as suggested before shipping.
18. Are your Ayurvedic/Herbal products approved for international use?
We only work with certified and well-established brands. However, we advise you to confirm the import policy of your country for wellness and herbal products.
19. Can I request a specific brand or product not listed on your site?
Yes! We will do our best to find it for you. Simply email us at [email protected] with your order.
20. Do I need to create an account to place an order?
No, you can check out as a guest. But by creating an account, you can view order history, save delivery addresses for repeat orders, etc.
21. How can I check my order history?
Log in to your account and go to the 'My Orders' page to check your order status and history.
22. How can I contact your support team?
You can email us at [email protected], use live chat, or fill out the contact form on our website. You can also contact us at +1 888 424 3221. We are available from 9 AM to 6 PM EST support.
23. What if I forgot my account password?
Click on "Forgot Password" on the log-in page and reset it via email using the steps.
24. Do you offer any discounts or promotions for first-time customers?
Yes! Join our newsletter and enjoy a one-time special 10% discount for your initial purchase.
25. Do you have a loyalty or rewards program?
We're in the process of working on it! Keep coming back to us soon for announcements and special member offers.
26. Can I subscribe for regular delivery of certain products?
Yes, for a few categories like groceries and wellness products, we have a subscribe-and-save option.
27. How do you protect my personal and payment information?
We use SSL encryption and secure gateways, and we do not keep your card details. Your privacy is very important to us.
28. Will my information be shared with third parties?
No way. We don't sell or share your personal information to third parties for marketing purposes.
29. Can I gift items to someone in another country?
Yes, just enter their address at checkout and choose gift options if available.
30. Do you offer bulk buying or B2B orders for international resellers?
Yes, please send an email to [email protected] with your bulk order enquiry, and we'll take care of it.